FAQ

Welcome to the FAQ page for www.pixieglogloss.com! Here you will find answers to some of the most commonly asked questions about our website and services.

1. What is Pixie Glo Gloss? Pixie Glo Gloss is an online store that specializes in selling high-quality, cruelty-free, user-friendly, loose proof cosmetics products and fairycore jewelry. Our products are designed to enhance natural beauty and promote sustainiblity.

2. Where are your products made? Our products are made in the New Jersey (USA).

3. Are your products tested on animals? No, our products are cruelty-free and never tested on animals.

4. What are your shipping options? We offer standard shipping and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.

5. What is your return policy? We accept returns within 30 days of purchase for unused, unopened products. Please contact us before returning any items.

6. How do I contact you if there's a problem with my order? You can contact us at support@pixieglogloss.com if you have any problems.
7. How safe are the products? All of our cosmetic products are vegan and are animal cruelty-free and use FD&C-safe and FDA-approved ingredients with little to no toxicity om the EWG scale.
8. Can I get a refund if I don't receive my order or it gets damaged? Yes, please look at the policies listed under "Return Policy" at the footer or bottom section of the website for more information.
9. Do you offer international shipping? Not yet, we will soon offer international shipping to select countries. However, we only ship within the US for now. Please refer to our shipping page for more information.

10. What payment methods do you accept? We accept all major credit cards, as well as PayPal and Apple Pay.

11. Can I cancel or modify my order? Once an order is placed, it cannot be modified. If you need to cancel your order, please contact us as soon as possible.

12. How can I contact customer service? You can contact us through our website's contact form or by emailing us at support@pixieglogloss.com. We typically respond within 24 hours.

13. Are your products safe for sensitive skin? Our products are formulated with high-quality, gentle ingredients, but it's always best to consult with a dermatologist if you have specific concerns about your skin.

Thank you for visiting Pixie Glo Gloss! If you have any other questions or concerns, please don't hesitate to reach out to us.